Store Policies

Shipping Policy

Processing Time

Orders are packed and handed off to Canada Post within 1–2 business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day.

Shipping Methods

We currently ship within Canada only. Tracking is automatically applied to larger orders; smaller single-card orders typically ship via letter mail.

Lost or Delayed Packages

If your tracked package shows no movement for more than 10 business days, or an untracked letter mail order hasn't arrived within 15 business days, please contact us. We'll investigate with Canada Post and work toward a resolution.

Returns & Refunds

Condition Guarantee

We grade every card carefully before listing it. If a card arrives in a condition significantly worse than described (e.g., listed as Near Mint but arrives damaged), we will offer a full refund or replacement at our cost.

Return Window

We accept returns within 7 days of delivery for items that do not match their listed condition. Items must be returned in the same condition as received.

How to Return

1. Email support@manaexchange.ca within 7 days of receiving your order.
2. Include your order number and a photo of the card(s) in question.
3. We'll reply within 1 business day with return instructions or approve a refund without return for low-value items.
4. Refunds are issued to your original payment method within 3–5 business days of approval.

Non-Returnable Items

Cards returned as "wrong condition" that match the listed grade, or cards damaged after delivery, are not eligible for returns. Sealed product is non-returnable once opened.

Privacy Policy

Information We Collect

When you place an order, we collect your name, email address, shipping address, and payment information. We use this information to process and fulfill your order, to communicate with you about it, and to measure purchases as described under Third-Party Analytics and Advertising. The short browsing trail described below is used only to understand how customers find cards.

Site Analytics

We count how often each card's page is viewed and added to a cart, so we and the consignors who own those cards can see what people are interested in. To tell a returning visitor from a new one, your browser generates a random identifier for itself and keeps it for 90 days. It is not derived from your name, email, account, IP address or any device fingerprint, it is readable only by this site, and it is never linked to your orders.

Browsing Trail Sent With Your Order

When you place an order, your browser sends us a short list of the pages you viewed, the searches you made and the cards you added to or removed from your cart on our site in the past week, so we can understand how customers find cards; it's stored with your order and isn't shared. If your browser has Global Privacy Control turned on, it sends no browsing trail.

Third-Party Analytics and Advertising

We use Vercel Analytics to understand site traffic, and Google Analytics and Google Ads to measure sales and how well our ads work. Google Analytics and Google Ads set cookies in your browser (in most regions). When an order is paid, we report the purchase (order number, items and amounts) to Google; for card payments we may also send a hashed (SHA-256) copy of your email address, created on our server, so Google can match the purchase to an ad. Your plain email address is never sent to Google Analytics or Google Ads. Google's tags do not run in our admin area or consignor portal.

See how Google uses information from sites that use its services and Google's Privacy Policy. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and control ad personalization in Google's ad settings.

Payment Processing

Credit card payments are processed securely by Stripe. We never store your full card number on our servers. For Interac e-Transfer payments, only the sender name and transaction reference are retained for reconciliation purposes.

How We Use Your Information

• • To fulfill and ship your order
• • To send order confirmations and shipping notifications
• • To respond to your inquiries
• • To understand how customers find cards, using the short browsing trail sent with your order (described above)
• • To comply with legal obligations
• • To measure purchases and ad performance with Google Analytics and Google Ads

We do not sell or rent your personal information. Apart from the purchase measurement described under Third-Party Analytics and Advertising, we do not share it with third parties for marketing purposes.

Data Retention

Order records are retained for accounting and legal compliance. When you open your order page or confirm delivery (or report a parcel as not delivered), we record the time, your IP address, your device and browser, and your approximate location, to help resolve delivery disputes; we keep these records for up to 2 years. To show deliveries on our internal map, a delivery address may be looked up with OpenStreetMap's address service. You may request deletion of your personal data (excluding information required for legal record-keeping) by emailing support@manaexchange.ca.

Cookies

We use strictly necessary cookies for sign-in, and local browser storage for your cart and the browsing trail described above. Google Analytics and Google Ads also set cookies (in most regions) to measure traffic, sales and ad performance (see Third-Party Analytics and Advertising above).

Terms of Service

Use of This Site

By accessing manaexchange.ca you agree to these terms. This site is operated by Mana Exchange, based in Ontario, Canada. We reserve the right to refuse service or cancel orders at our discretion.

Pricing & Availability

Prices and availability are subject to change without notice. In the event of a pricing error, we will contact you before fulfilling the order. You are not charged until your order is confirmed.

Payments

We accept credit cards (processed by Stripe) and Interac e-Transfer. All prices are in Canadian dollars (CAD). Orders paid by e-Transfer are held until payment is received; unclaimed holds are released after 3 business days.

Limitation of Liability

Our liability is limited to the purchase price of the item(s) in question. We are not responsible for delays caused by Canada Post or other carriers once a shipment has been accepted.

Governing Law

These terms are governed by the laws of Ontario, Canada. Any disputes will be resolved under the jurisdiction of the courts of Ontario.

Data Credits

Some features use data from others, credited below. The shipment map on order pages and other location features use the open place and map datasets listed here; maps are approximate and city level only.

• Commander suggestions on our deck page use data from EDHREC (edhrec.com), with their permission.
• Place data © GeoNames, licensed under CC BY 4.0, modified (names cleaned up, points moved and filtered).
• Adapted from Statistics Canada, 2021 Census Forward Sortation Area and Census Subdivision Boundary Files, under the Statistics Canada Open Licence. This does not constitute an endorsement by Statistics Canada of this product.
• Map outline: Natural Earth.