Store Policies

Shipping Policy

Processing Time

Orders are packed and handed off to Canada Post within 1–2 business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day.

Shipping Methods

We currently ship within Canada only. Tracking is automatically applied to larger orders; smaller single-card orders typically ship via letter mail.

Lost or Delayed Packages

If your tracked package shows no movement for more than 10 business days, or an untracked letter mail order hasn't arrived within 15 business days, please contact us. We'll investigate with Canada Post and work toward a resolution.

Returns & Refunds

Condition Guarantee

We grade every card carefully before listing it. If a card arrives in a condition significantly worse than described (e.g., listed as Near Mint but arrives damaged), we will offer a full refund or replacement at our cost.

Return Window

We accept returns within 7 days of delivery for items that do not match their listed condition. Items must be returned in the same condition as received.

How to Return

1. Email themanaexchange@gmail.com within 7 days of receiving your order.
2. Include your order number and a photo of the card(s) in question.
3. We'll reply within 1 business day with return instructions or approve a refund without return for low-value items.
4. Refunds are issued to your original payment method within 3–5 business days of approval.

Non-Returnable Items

Cards returned as "wrong condition" that match the listed grade, or cards damaged after delivery, are not eligible for returns. Sealed product is non-returnable once opened.

Privacy Policy

Information We Collect

When you place an order, we collect your name, email address, shipping address, and payment information. We use this information solely to process and fulfill your order and to communicate with you about it.

Payment Processing

Credit card payments are processed securely by Stripe. We never store your full card number on our servers. For Interac e-Transfer payments, only the sender name and transaction reference are retained for reconciliation purposes.

How We Use Your Information

• • To fulfill and ship your order
• • To send order confirmations and shipping notifications
• • To respond to your inquiries
• • To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Retention

Order records are retained for accounting and legal compliance. You may request deletion of your personal data (excluding information required for legal record-keeping) by emailing themanaexchange@gmail.com.

Cookies

We use strictly necessary cookies for authentication and shopping cart state. We do not use third-party advertising cookies.

Terms of Service

Use of This Site

By accessing manaexchange.ca you agree to these terms. This site is operated by Mana Exchange, based in Ontario, Canada. We reserve the right to refuse service or cancel orders at our discretion.

Pricing & Availability

Prices and availability are subject to change without notice. In the event of a pricing error, we will contact you before fulfilling the order. You are not charged until your order is confirmed.

Payments

We accept credit cards (processed by Stripe) and Interac e-Transfer. All prices are in Canadian dollars (CAD). Orders paid by e-Transfer are held until payment is received; unclaimed holds are released after 3 business days.

Limitation of Liability

Our liability is limited to the purchase price of the item(s) in question. We are not responsible for delays caused by Canada Post or other carriers once a shipment has been accepted.

Governing Law

These terms are governed by the laws of Ontario, Canada. Any disputes will be resolved under the jurisdiction of the courts of Ontario.